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Had them pick up a mattress I wanted to donate. Super easy process, just had to bring everything outside and make sure there was no stains or rips and we were good to go. Such a relief to know it’s not going to a landfill - Evan Higgins - 11/16/2024 

If I could give O stars I would. I spoke to a not so nice/hostile uppity woman and advised her I had been homeless and I just found an apartment and had no furniture. Not even a bed or mattress to sleep on. I told her Social security disability was the only income I had. She told me I needed a referral from some agency on "Their list". What?? Apparently I have to be with this agency to get this "referral". How do I get with this agency?? This is the most ridiculous thing I have ever heard. I do go to a large Mental Health Agency in Hamilton. I advised them and asked my case manager if they could help me in any way. I also told the lady I used to live at the YWCA in Hamilton, she said the Y was "on their list" and if I still lived there right after I told her I had been homeless! About a week later my case manager advised me that the director of the mental health agency I go to called this place to see if they could "Partner" with them as they have people in Transitional living there as well as outpatient treatment services and furniture is badly needed when people move out of their Transitional living program. She was told "no". Seriously?? This New Life Bank doesn't want to help people in need. It's just one big joke. Don't waste your time. - Eliana D - 10/16/2024 

Great place to deal with and they provide a wonderful service to homeless folks getting a new start!! - Ginny Kindberg - 10/01/2024 

If one is donating a bunch of gently used stuff, at least the delivery fee should be discounted, if they can't enter a home for whatever reason to pick up free items for no charge. They can sell these items at their store and make money, so i don't get it. Now i'll just have to sell the bigger items that i can't move and donate/drop-off the decor to the nearest charity. I'm giving three stars just to be fair. I hope they can reconsider some of their policies in the future so that more people will be motivated to donate to this company. - Samira A - 9/04/2024 

We have donated to New Life Furniture several times. We have always had really good experiences. The gentlemen who come to pick up are professional and friendly. The work they do for people who need their help is extraordinary! We will continue to support their work as often as we can. - Naomi Bryson - 9/04/2024 

I have never seen such an unprofessional and careless delivery service. These men pulled their enormous truck in my small driveway and mangled my shade tree. They left trash and the tree they destroyed right in the driveway. Leaving me to clean up their mess. They weren’t here for me and should have never been in my driveway. They were lazy and obnoxious. - Katie Redding - 8/29/2024 

I had a wonderful experience donating a couch to Newlife. The movers were timely, helpful, and very kind. Definitely will be using them again to donate furniture in the future. - Emily Brown - 8/22/2024 

My daughter Leona and I were truly blessed with our experience and generosity with being chosen for help through this wonderful program. Definitely appreciated the driver and delivery fellas who were so helpful and kind. God bless 🙌 Rob Strate - Fractal Love Gardens - 8/21/2024 

Went on a tour. Very well organized. Staff was extremely nice and knowledgeable. - K J - 6/22/2024 

Awlful! Beware of the associated organization. Resupply. I wanted to donate a dining room table with four chairs, a living room couch, chair and exercise bike. All of these items were in excellent condition and I thought a needy family could truely benefit from this donation. I did not have to pay a mover to donate these items I could have sold them outright and made a profit. Instead of coming out of my pocket to pay a mover to pick them up so I could donate them. New Life's website indicates they will pick up items only if they donot have to enter your home. Thats where Resupply comes in. If the items cannot be moved to a common area they want you to pay the movers contracted through Resupply to move the items. it's a racket. I called New Life to get a quote and was told the only way to get a quote from Resupply is through the website. I went through the website against my better judgement and was given what I considered a reasonable quote for a donation pickup of $150. + $10 fee to hold the date. When the movers arrived not only did they not follow the directions that were clearly given in the text exchange between myself and the driver Vince earlier that morning, in addition I provided an itemized description of each of the items that was being donated. All of a sudden when the Resupply movers arrives the quote went from $150 to $270 weven though they had a itemized list of each of the items being donated. So, there was no reason for the price to change from the original quote. I absolutely did not agree to the increased quote and I told the movers as much. Vince said, let me call dispatch, he did and I told the dispatcher the same thing. I advised him to cancel this pickup donation and I that I did not agree to the increased quote of $270 to move 7 items with a dolly that I had provided. I clearly articulated this transaction was cancelled and I did not agree to the new terms. But my credit card was billed for this charge anyway. I contacted Resupply by email and advised them of this charge and they have not responded. This whole organization is suspect,so beware. - Vicki Kidd - 6/22/2024 

Great organization. Well managed and ready for volunteers. Lookong forward to volunteering there. - Steve Mechler - 6/22/2024 

This organization isn’t the same since my donation a year earlier - Steve Silverman - 5/30/2024 

Amazed at how many nice things I received. Joe and Mike delivered and placed everything inside for me and were so kind and professional. Thank you New Life furniture bank this meant so much to me and my family. - Morgan - 3/09/2024 

For people to say they fully furnished a house is a joke I think it’s crazy they pick and choose I helped someone move with their furniture they got the whole house couch coffee table all her kids got bed she got a bed pots pan everything I moved out later at the beginning of the year which I was told is better (more funding) I got no pots or pans I was brought a couch that the guys delivering even stated I need to clean first (cool story but how because we moved from the shelter with nothing) only 2 of my 4 children got a bed they brought bedding for 1 bed which caused a fight this place and shelters are making it sound like they will help you and then the help is very minimal so if you are planning to use them for furniture be realistic about your needs they won’t supply it - Courtney Detty - 2/25/2024 

Great ministry. Always super friendly, quick and helpful staff when I drop off items. - Chris Dixon - 1/11/2024 

Donated furniture today and had a great experience. Love knowing that “together” we can make a difference!! - Laurie Shepherd - 11/01/2023 

Truly a blessing.. My family were blessed with donations from New life furniture today the delivery guys we so wonderful and truly a blessing to me and my family and spoke highly of their faith in God and his blessings you don't see or hear that much these days it warmed my heart truly just to see the smile they put on my 13 yrs old son again thank you so much truly a blessing. - Victoria M Hogston - 11/01/2023 

Very happy to receive my parents furniture. They also picked up everything from clothes, kitchen wares, pictures, and artificial plants. Their drivers were friendly and efficient. - Terrill Denton - 9/13/2023 

Very happy to receive my parents furniture. They also picked up everything from clothes, kitchen wares, pictures, and artificial plants. Their drivers were friendly and efficient. - Terrill Denton - 9/09/2023 

I havent donated but id Like to receive a dinning room set at Low cost - whitehead LINDA - 11/16/2022 

They was supposed to come to my house and deliver furniture but never ever showed up I been calling an calling my case manager been calling nobody never answer this crazy man what a Christmas when me and my children already been through a lot - O - 3/13/2022 

They was supposed to come to my house and deliver furniture but never ever showed up I been calling an calling my case manager been calling nobody never answer this crazy man what a Christmas when me and my children already been through a lot - Betty Boo - 12/24/2021 

Great resource in the community for families moving out of homelessness and in need of furniture. Love this place. - Juwana Glover - 12/18/2021 

I would advise anyone not to get furniture from New Life. They delivered a bed bug infested couch and a filthy box spring with bed bug covering on it with holes in it. When I finally reach someone on the phone. I was told it was lent on my white new blanket not BB's. And the box spring they never addressed. Now Im stuck with my apartment possibly being infested if I dont get these items out my new apartment. DONT DO IT!!! - Sandra Smith - 11/24/2021 

I had a bed that was less than a year old to donate and they came to my house and decided they wouldn't take it because it had a bug on it. I'd know if it had bed bugs and it definitely didn't - plus it's cicada season, so isn't it difficult to have the world's most pristine stuff in that regard? They told me to take it to Rumpke, which I'm absolutely NOT doing because it's a perfectly good mattress that someone could use for several more years! I'm hopeful St Vincent DePaul will take it, but don't donate stuff to NLFB! - Eileen Crowe - 9/24/2021 

Tremendous service to families coming out of homelessness. - Keith Mealy - 6/28/2021 

Friendly staff - Sam Physicist - 6/28/2021 

Great resource in the community for families moving out of homelessness and in need of furniture. Love this place. - Juwana Hall - 6/15/2021  -

Nuvo360

Wonderful organization changing the lives of so many. We got many items of furniture together to donate and called New Life . We scheduled a pick up. Two young men came for the pick up.Amazing young men who we could tell love what they do. They told stories of how excited people get when they move into their new furnished home. We will definitely call again.Just wish we knew about your organization earlier. - Helen Woeste - 6/12/2021  -

Narrow Path Sports

Cincinnati's only furniture bank! They pick up furniture, linens, and kitchen items from people that are getting rid of them, and deliver them to people who need them. Great service - Marge Putman - 3/09/2021  -

Cinci360

I represent the St. Vincent de Paul Conferences of Cincinnati. New Life Furniture is our Partner, and they serve a vital role in our joint mission to end homelessness in Hamilton County. New Life will completely furnish some 200 homes this year through referrals from St. Vincent de Paul. Their goal is to create 1000 homes from empty spaces in 2020. St. Vincent de Paul is thankful for New Life's niche in the Cincinnati social services network. Charley Pittinger - Charley Pittinger - 3/09/2021  -

Excel Supplements

They were 20 minutes late after the 4 hour window they gave me. After verifying on the phone what we were donating and that it was all things they accepted the people showed up and took an end table and the mattress(but not the frame). Leaving us with a porch of perfectly good furniture that we aren't planning on moving with us. I'm sure they do a lot of good and provide a lot of services but if you are moving and want to donate your furniture, I would choose a different agency to donate to. - Rebecca Swanson Groves - 3/09/2021  -

Liz G Photography

This place helps families who need full home of furniture. Not a piece of furniture. Must go through agencies to get help - Rock me 714 Terry - 3/09/2020  -

80 Acres Farm

New Life Furniture is incredible! Just as important as the material goods they supply, they also pour so much love and respect on the families they serve. - Stephanie Wyborski - 3/09/2019  -

1628 LTD

Nice organization - Allen Miller - 6/28/2015